For laboratory and research use only. Not for human consumption. — American-owned · US-warehoused. All products sold by Basic Tides are intended strictly for in-vitro laboratory and research use only. They are not medicines, supplements, or therapeutic goods and are not intended for human or animal consumption.

  • 100% Warehoused in the United States
  • Domestic US Dispatch — No Customs Risk or Import Delays
  • Ships Same-Day via USPS Priority (1-3 Days Nationwide)
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Help

Refund & Returns Policy

See also our shipping policy, terms & conditions and contact page.

1. Summary

We stand behind every batch we ship. If an order arrives damaged, incorrect, incomplete, or fails to match the certificate of analysis supplied with it, we will replace it or refund it in full. Because these are sealed research materials, opened or accepted vials cannot be returned to stock for safety and chain-of-custody reasons.

2. Cancelling an order

An order can be cancelled for a full refund at any time before it is dispatched. Email support@basictides.com with your order number as soon as possible; orders confirmed before 2:00 PM Eastern usually dispatch the same business day, so cancellation windows are short.

Once a shipping label has been generated the order can no longer be cancelled and is handled under the sections below.

3. Damaged, incorrect or incomplete shipments

Report any damage, missing item or incorrect item within 48 hours of delivery. Email support@basictides.com with your order number, a photograph of the outer packaging and a photograph of the affected vials and labels.

Once confirmed, we ship a replacement at our cost, or issue a full refund of the affected items including their share of shipping, at your choice. You do not need to return a damaged vial unless we specifically ask you to.

4. Analytical discrepancies

If your own analysis of a batch materially disagrees with the certificate of analysis we supplied, send us the batch number and your analytical report. We will review it against our retained sample and the independent laboratory's data.

Where a discrepancy is confirmed, the affected material is refunded in full and the batch is withdrawn from sale pending re-testing.

5. What is not refundable

Opened, unsealed or partially used vials, other than under sections 3 and 4.

Material that has been stored outside the stated storage conditions after delivery, or degraded through handling after it left our warehouse.

Orders refused at delivery or returned undeliverable because of an incorrect address supplied at checkout; these are refunded less the original shipping cost.

Change-of-mind returns on sealed material already dispatched, which we may accept at our discretion less a restocking charge where the material can be verified as unopened and correctly stored.

6. How refunds are issued

Approved refunds are returned to the original payment method. We issue the refund within 3 business days of approval; the time it takes to appear on your statement depends on your bank or card issuer, typically 5–10 business days.

Where an order was paid by bank transfer, refunds are returned to the originating account and may take slightly longer.

7. Chargebacks

Please contact us before raising a chargeback. Nearly every issue is resolved faster directly, and we will always work through a documented problem with you. We retain order records, attestations and dispatch evidence and will supply them if a dispute is raised.

8. Research use

All material is supplied strictly for laboratory and research use only and is not for human consumption. Refunds are not available for any claim arising from use outside that restriction.

9. Contacting us

All refund, replacement and cancellation requests go to support@basictides.com with the order number in the subject line. We reply within one business day.